- Why can't I view larger images of the products?

- I forgot my password. What should I do?
- How can I change my password?

- What are the shipping costs?

- What are the conditions of your special offers?

Why can't I view larger images of the products?
To view larger images of the products, you need to have JavaScript enabled in your browser. Visit this page for more information on how to enable JavaScript.

I forgot my password. What should I do?
You can request a new password by entering your email address here. A new password will be generated for you and emailed to the address you have entered within 24 hours.

How can I change my password?
You can change your password after logging in and visiting <Edit my profile>.

What are the shipping costs?
Shipping costs are as follows:

Shipping and handling costs (envelope)
Weight (grams)	Netherlands	Europe	Outside Europe
0-50	€ 2.-	€ 2.-	€ 2.-
50-250	€ 2.-	€ 4.-	€ 6.-
251-500	€ 2.-	€ 6.-	€ 10.-
500-2000	€ 3.-	€ 10.-	€ 20.-

Shipping and handling costs (package)
Weight (grams)	Netherlands	EU 1	EU 2	ROW 1	ROW 2
0-2000	€ 6.75	€ 13.10	€ 18.80	€ 18.80	€ 24.10
2001-5000	€ 6.75	€ 19.50	€ 24.50	€ 25.-	€ 34.20
5001-10000	€ 6.75	€ 25.20	€ 30.80	€ 31.20	€ 57.10
10001-20000	€ 6.75	€ 34.10	€ 39.80	€ 41.30	€ 104.10

For registered mail add € 4.- (NB 0-50 grams: Europe and outside Europe add € 8,-)

What are the conditions of your special offers?
Conditions:

• To make use of the special offers you always must enter the promotioncode from the advertisement during the checkout of your order.
• Discounts are applied only once for each customer.
• Special offers in magazines are valid until the appearance of the new edition of that magazine.
• Special offers in the newsletter are valid until the appearance of the next newsletter.
• Orders must be placed at once in the specified period.
• Discounts cannot be combined.
• Discounts are valid only for the product categories mentioned in the special offer.
• The mentioned order amount is always the total of the invoice excluding shipping and handling costs.
• The special offer conditions are always valid unless mentioned otherwise.